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Energy One Manufacturing :: Returns Policy

Returns Policy

1. Return Merchandise Authorization (RMA)
Call 1-562-698-7809 to request a Return Merchandise Authorization (RMA). Unfortunately, we cannot accept returned merchandise without an RMA.

2. Returns

All returns must be in new condition and include all original packaging.  Returns must be received by Energy One within 30 days of the RMA issue date. Energy One is not responsible for any damage or loss of returned packages and we suggest that you insure the returned package through the carrier. Always insure your return package for the full retail value of the item and obtain a tracking number from your chosen shipper. Unfortunately, we cannot process refunds on damaged items; damaged items will be returned to the customer via ground shipping.

There is a 20% restocking fee on all returned items that are not the result of a manufacturing defect.

3. Exchanges
There are two exchange methods available at Energy One: 1) Standard exchange or 2) Cross-ship. For the fastest service, Energy One can cross-ship orders that were purchased with a credit card. Energy One will temporarily charge your credit card for the cost of the replacement item(s). When Energy One receives the item(s) being cross-shipped, the additional charges will be refunded. If you do not wish to temporarily charge your credit card for the cross-shipped items, the standard exchange method will be used.  Energy One will send the replacement item(s) upon successful receipt of the original item(s).

4. Refunds
Credit card refunds are credited back to the card used for the original purchase.

5. Return Shipping Methods
Please return all items via ground shipping. Please note that third-party shippers, such as UPS Store, FedEx Kinko’s, Mailbox Etc., and similar companies, may add charges to normal ground shipping costs. Energy One does not reimburse these charges. Please do not return any items via COD; our shipping department cannot accept COD returns.

6. Return Shipping Costs
Return shipping costs are the sole responsibility of the customer. In cases where Energy One has shipped an incorrect item, Energy One will reimburse the cost of ground shipping. Please enclose the receipt in the return package.

7. Return Address
Please return RMA items to the following address:

11973 Rivera Road, #D
Santa Fe Springs, CA 90670

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